FAQ's


HOW DO I CONTACT YOU GUYS?

You can contact us 7 days a week on 0400 653 932 or email manager@frankieswheels.com.au You can also hit us up on Insta and Facebook messenger!

OPENING HOURS 

Click here

HOW MUCH IS SHIPPING?

We ship free Australia Wide on orders over $99. Under $99 it's $10 flat rate shipping. 

DO YOU SHIP INTERNATIONALLY?

Not for now. We keep our stock for Aussies. 

HOW LONG DOES SHIPPING TAKE?

Orders are picked and packed and booked for shipping on the same day. 

WHAT IF MY ORDER HAS NOT ARRIVED?

That would suck. Check your email or mobile for tracking updates first then contact us HERE so we can get it sorted

CAN I JUST PICKUP IN STORE?

Click & Collect service available

ORDERS

WHAT IF I ORDER THE WRONG THING?

It happens. If the size or item is not available you can swap for something else or get a credit note

CAN I ADD OR CHANGE MY ORDER?

Contact us via email and we can organise it for you or simply place another order and we will just bundle it up.

HOW DO I PAY FOR MY ORDER?

Visa, Mastercard, PayPal, Apple Pay and AfterPay. Instore we ave Eftpos facilities.

I RECEIVED MY GEAR BUT IT NOT WHAT I ORDERED?

Damn! Really? Call us 0400 653 932

PROMO CODES?

During checkout you will see a space for promo codes, Just enter the code as seen and you'll get the discount.

ONLINE GIFT VOUCHERS

We offer gift vouchers in store and online.

WHAT PAYMENT TYPES DO YOU ACCEPT?

Visa, Mastercard, PayPal, Apple Pay and AfterPay. Instore we also have Eftpos facilities.

WARRANTY & RETURNS

I CHANGED MY MIND CAN I GET A REFUND?


We do not refund sorry, however we will gladly exchange or credit you within 15 days of your purchase.

HOW DO I GO ABOUT RETURNING SOMETHING?

Call us! 0400 653 932